Closing date
12 Nov 2026
14 days left
Location
Nationwide
Opportunity type
Job
Full-time
Lead IFC call centre teams in Hargeisa or Mogadishu.
Opportunity details
Published by
Shaqodoon Organization
Category
Call centre operations
Closing time
Not specified — apply before the end of the closing date
Contract type
Full-time
Date published
29 October 2026
Full details
Manage shifts and six operators, coach staff, assure call quality, oversee escalation and safeguarding, coordinate partner referrals and produce operational analysis. Requires a relevant bachelor's degree (or diploma with extensive experience), six to seven years of relevant experience including four supervising teams, NGO/UN experience, Somali/English, CRM and digital-reporting skills. Twelve-month renewable appointment.
How to apply
Instructions. Submit a cover letter and updated CV with three professional referees using the application email link in the original notice by 12 November 2026. Use the specified position title as the email subject. The email address is protected from extraction; open the source notice.
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